General
General FAQs
- What do I do if I forget my password?
- How do I add a new payment method?
- What are the differences between Sprint vs. Monument plan?
- Will my eSIM plan work when I travel?
- Does my plan work across all of Belgium?
- How long does it take for me to receive the QR code in order to activate by eSIM?
- What exclusive content do you offer with Wout van Aert?
- Can I upgrade or downgrade my plans?
- What if there are discrepancies in the charges to my account?
- Can I use my eSIM and my existing physical SIM at the same time?
- Who is the network provider of WVA Mobile?
- How do I view my invoice?
- Where do I find the Terms & Conditions?
- Can I use my WVA Mobile eSIM as my primary number, or is it a second line only?
- What language is customer support available in? What are the hours?
- Do I need a Belgian address or Belgian ID to sign up?
- Can I keep my current mobile number?
- What devices are compatable with eSIMs
- Can I get a refund if I cancel early?
- How do I verify my email?
- How do I reset my password?
- What is an eSIM?
- I never received an email verification link - what should I do?
- How do I cancel my subscription?
- What should I do if my eSIM is not activating?
- What is KYC and do I need to do it?
- Can I transfer my existing mobile number to this eSIM plan?
- How do I contact customer support?
- What is the network coverage like in Belgium?
- Where can I see my data usage?